Information we collect
We collect two types of information, information about you personally, and anonymous information about your computer and connection.
Information about you is not gathered via any automated means, and must be specifically volunteered via such means as a contact form, or a purchase.
Anonymous information is also collected by our web server or a third party site traffic monitoring service which we may opt to use, and is used to assist in technical administration of this website, or to provide more relevant content throughout this website. Such information includes:
- The IP number and location of site visitors
- The date, time and duration of visits
- The number and pattern of pages viewed
- Technical information about the browser and internet connection
- Auditing logs of all site activity
This information is not ordinarily used to identify a specific individual, however in extraordinary cases we may use it in connection with you to attempt to diagnose and resolve technical issues. If we are able, we will attempt to contact you first to obtain your authorisation to do so.
Fusion Digital applications also contact version checking services operated by Fusion Digital. These communications will be limited to the purpose of checking that the installed version of the application is up to date, and certain information must be sent to do so. This information is limited to a code identifying the application name, and the installed version. Some applications may also send your unique license code for the purposes of determining eligibility for access to upgrades.
Fusion Digital takes your privacy very seriously. Your information is not disclosed for any purposes not explicitly connected with our providing products or services to you, or where required by law.
Some exceptions occur, and these are listed explicily here;
- In the event of a fraudulent transaction or unpaid debt, details of such transaction may be shared with a fraud recording service and/or debt collection agency of our choosing. Any such data sharing will be conducted in accordance with New Zealand privacy laws.
We may also share aggregate statistical data with third parties. Such information cannot be identified with any individual and will not include contact information.
Cookies are small text files stored on your hard drive which allow information to persist across browser sessions, or small pieces of information in your computer memory which allow information to persist only until such time as the browser is closed.
We use persistent cookies to provide personalised features, and to track traffic patterns across our website. This tracking is not associated with you as an individual, and is used solely to identify popular areas and areas in which we may need to make improvements in our site. Certain areas, such as the forum, can use persistent cookies in order to maintain login sessions and preferences at your direction. You agree to the placement of such cookies by using such functions.
Information you provide to us
We may provide online forms on our sites which will request specific personal information from you including, but not limited to, name, postal address, company name, email address, phone number or details about an existing relationship with us. Where confidential information is requested, we use industry standard SSL encryption to ensure your information is secure. Such information is used only for the purpose for which it was requested, and is discarded where practical when it is no longer required.
When we contact you
We may contact you using the email address, postal address or phone number you provided to us to let you know about changes and upgrades to products you purchased or services you subscribed to. Such contacts will be limited to issues requiring your urgent attention only.
Additionally, we may contact you via your registered email address in connection with surveys, promotional activites special offers, or other information about products and services you subscribe to. Such contact is optional, and you can opt our by contacting our support department via the forms located at http://support.fusiondigital.co.nz/.
Your information is held securely on servers under the control of Fusion Digital and its parent, Chain Reaction Technology Corporation. Servers are located in a secure data-centre, and access is restricted by the use of secure login passwords and other security procedures.
Credit card details you provide as part of a purchase are provided to Direct Payment Solutions Limited, or alternative payment processing providers at our discretion, and handled in accordance with the Payment Card Industry Data Security Standards. Fusion Digital Entertainment Limited does not see your credit card information.
Fusion Digital servers are also accessible to support engineers employed by our datacenter providers (Softlayer Technologies, Inc and Dacentec, Inc), who provide server hosting services to Fusion Digital Entertainment Limited. Datacenter engineers do not access Fusion Digital servers except at the express direction of Fusion Digital for the purpose of providing support for the maintenance and administration of such servers.
Access to your information
Fusion Digital, full legal name Fusion Digital Entertainment Limited, is a registered company in New Zealand. As a New Zealand company, we hold your information in accordance with the Privacy Act 1993.
At any time, you have the right to access the information we hold about you, and to make corrections. Please note that we will require you to provide identification in order to validate your identity before we provide any personal information. To request access, simply contact us using one of the following methods. Please make allowance for up to 20 working days for a response.
Attn: Privacy Officer
Fusion Digital Entertainment Limited
PO Box 21-959
New Zealand 0650
+64 9 550 6931
I bought Fusion Menu awhile ago I didn't have the time to really take a look at it and my last tech guy did know what he was doing I went into the support on fusiondigital.co.nz and Mat was EXTREMELY EXTREMELY HELPFUL not only was he patience he helped me with my fusion menu step by step I strongly recommend keeping him I will continue to customer with Fusion Digital Thank You
-Matt - Clan Xtreme Defense
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