Refund Policy

Request Procedure

Refunds must be requested by support ticket at http://support.fusiondigital.co.nz to be eligible for consideration. Requests received by any other method including direct email to a staff member or forum private message cannot be considered or processed.

Change of Mind

For a Change of Mind refund request to be considered, it must be received by our Sales department within 30 days from the date of purchase.

We do not require that you provide a reason for your request; however your feedback would be appreciated.

Change of mind refunds will incur a 5% processing fee, to cover the costs of refunding your transaction.

Change of mind refunds apply only to single purchases. Except under exceptional circumstances, and at our sole discretion, there will be no refunds on volume purchases. When deciding to use a Fusion Digital product as part of a large solution, we strongly encourage you to take advantage of the 30 day evaluation, and/or purchase a single license.

In the case of web-based visible source products, we require that you supply us with the URL of where the product was in use prior to considering your request.

Product Issues

If you experience issues with the product you purchased, and we are unable to resolve it for you, we will refund your purchase price. Refunds are conditional on you working with us in a good faith attempt to resolve the issue.

We reserve the right to refuse your request if you do not provide us the required assistance to resolve your issue.

Upgrades

Upgrade purchases are not eligible for refunds.

Reasons Not Eligible For Refund

Fusion Digital reserves the right to refuse refund in the following events:

• Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez) websites
• Purchaser has attempted a chargeback and failed
• Purchaser's license was terminated due to violation of the End User License Agreement.