Refunds must be requested by support ticket at http://support.fusiondigital.co.nz to be eligible for consideration. Requests received by any other method including direct email to a staff member or forum private message cannot be considered or processed.
Change of Mind
For a Change of Mind refund request to be considered, it must be received by our Sales department within 30 days from the date of purchase.
We do not require that you provide a reason for your request; however your feedback would be appreciated.
Change of mind refunds will incur a 5% processing fee, to cover the costs of refunding your transaction.
Change of mind refunds apply only to single purchases. Except under exceptional circumstances, and at our sole discretion, there will be no refunds on volume purchases. When deciding to use a Fusion Digital product as part of a large solution, we strongly encourage you to take advantage of the 30 day evaluation, and/or purchase a single license.
In the case of web-based visible source products, we require that you supply us with the URL of where the product was in use prior to considering your request.
If you experience issues with the product you purchased, and we are unable to resolve it for you, we will refund your purchase price. Refunds are conditional on you working with us in a good faith attempt to resolve the issue.
We reserve the right to refuse your request if you do not provide us the required assistance to resolve your issue.
Upgrade purchases are not eligible for refunds.
Reasons Not Eligible For Refund
Fusion Digital reserves the right to refuse refund in the following events:
- Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez) websites
- Purchaser has attempted a chargeback and failed
- Purchaser's license was terminated due to violation of the End User License Agreement.
Purchases via Third Parties
Purchases via third parties (such as IPS Marketplace) may be subject to refund policies put in place by the third party. In cases of conflict between our refund policy and the third party's. including where refunds are expressly prohibited, the third party policy will prevail. In extraordinary circumstances, we may offer a full or partial refund despite the third party not being able to, however this is only possible under exceptional circumstances.
I bought Fusion Menu awhile ago I didn't have the time to really take a look at it and my last tech guy did know what he was doing I went into the support on fusiondigital.co.nz and Mat was EXTREMELY EXTREMELY HELPFUL not only was he patience he helped me with my fusion menu step by step I strongly recommend keeping him I will continue to customer with Fusion Digital Thank You
-Matt - Clan Xtreme Defense
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